How can we help?

Accounts start out public, which means anyone signed in to Treehouse can see your posts. Switch your account to private and only the followers you approve can see them.

Posts you share in a group stay in that group — they do not appear on your wall.

Go to your Profile, tap the ••• button at the top right, then Settings. Turn on Private account. From then on, people have to ask before they can follow you, and you approve or decline each request.

Block them. Open their profile, tap ••• and choose Block. They will not be able to find you, message you, or see anything you post, and you will not see them. They are not told.

If you are already in a group chat together, you both stay in it but stop seeing each other there. They cannot add you to a new one.

To undo it, go to Settings and then Blocked accounts.

Tap ••• on the post and choose Report. What is and is not allowed is set out in the content policy.

A comment or an account, yes. Press and hold a comment and choose Report. For an account, open their profile, tap ••• and choose Report account — this is also how to tell us somebody is under 18.

A message too. Open the menu on the message, or the chat’s own menu, and choose Report. If you do not see it in the app yet, update the app, use Treehouse in a web browser, or email us a screenshot at support@thetreehouse.me and a person will look at it.

If you want them gone from your app straight away, Block them as well. Blocking works on its own and does not wait for us.

Yes. Press and hold the message (on the web, open its menu) and choose one of these:

Edit changes the words of a message you sent. Everyone in the chat sees that it was edited.

Unsend takes a message you sent out of the chat for everyone, photos included. We keep its words so that somebody who saw it can still report it. If somebody forwarded it before you unsent it, their copy stays where they forwarded it.

Delete for me removes it from your copy of the chat only. Everybody else still sees it, and nobody is told.

Yes, once every 30 days. Go to your Profile, tap •••, then Edit profile. Mentions of you in posts, comments and messages update to the new name, and your old username becomes free for somebody else to take.

On the sign-in screen, tap Forgot password? and enter your email address. We send a code to that inbox; enter it, then choose a new password. Resetting it signs you out everywhere else.

Yes. Treehouse is for adults — you must be 18 or over to have an account.

Treehouse is coming soon to the App Store and Google Play, for iPhone and Android. It is free to join.

Yes. In Settings, under Account, tap Deactivate account. Your profile and posts disappear from Treehouse, and nothing is deleted. Sign in whenever you want and it all comes back.

From inside the app, in a few taps. Here is how, and what happens to your things.

Email support@thetreehouse.me. It helps to send it from the address your account uses, and to tell us your @handle and what kind of phone you have.